Terms & Conditons
TERMS & CONDITIONS, REFUND POLICY, PAYMENT POLICY & DISPUTE RESOLUTION
TERMS & CONDITIONS, REFUND POLICY, PAYMENT POLICY, DISPUTE RESOLUTION, PRIVACY POLICY & META API USER TERMS
Last Updated: 1 August 2026
These Terms & Conditions apply to all consultations, assessments, services, packages, invoices, payments, applications, platforms, portals, and other services provided by AAA Business Consultancy L.L.C., hereinafter referred to as the “Company,” “AAA Business Consultancy, ” “we,” “us, ” or “our.” By purchasing, accessing, or using any service provided by AAA Business Consultancy, you confirm that you have read, understood, and agreed to these Terms & Conditions.
LEGAL SERVICES DISCLAIMER
AAA Business Consultancy provides immigration consultancy, case assessment, documentation assistance, application coordination, administrative assistance, relocation support, and professional consultancy services.
AAA Business Consultancy is not a law firm and does not provide legal representation before courts, tribunals, embassies, consulates, ministries, municipalities, immigration authorities, or other government bodies.
Where regulated legal services, legal representation, administrative appeals, judicial appeals, legal submissions, resubmissions, or representation before an authority are required, such services may be provided by independent licensed lawyers, authorised representatives, or other qualified third-party professionals.
Any lawyer, legal professional, translator, sworn translator, insurance provider, educational institution, government service provider, notary, apostille provider, courier company, or other external professional introduced, recommended, or coordinated by the Company operates independently and remains responsible for their own services.
The Client acknowledges that all services provided by AAA Business Consultancy are advisory, consultancy-based, coordination-based, documentation-related, and administrative in nature.Nothing provided by the Company shall be interpreted as a guarantee of visa approval,
residency approval, appointment availability, government approval, university admission, or any other decision made by a government authority or third party.
1. ACCEPTANCE OF TERMS
By doing any of the following, the Client confirms acceptance of these Terms & Conditions:
● Booking a consultation or assessment.
● Purchasing a service or package.
● Accepting a quotation or invoice.
● Making a payment.
● Signing a service agreement.
● Submitting documents to the Company.
● Confirming acceptance through email, WhatsApp, or another electronic method.
● Using the Company’s website, CRM, client portal, or related platform.
● Instructing the Company to begin providing services.
Electronic signatures, online confirmations, invoice payments, website submissions, email confirmations, WhatsApp confirmations, and other electronic communications may be treated as valid evidence of acceptance.
These Terms & Conditions form part of every quotation, invoice, package, service agreement, application, and transaction between the Client and the Company.
2. COMPANY SERVICES
Depending on the service or package purchased, AAA Business Consultancy may provide:
● Visa consultancy.
● Residency consultancy.
● Professional case assessments.
● Eligibility assessments.
● Case preparation guidance.
● Document checklist preparation.
● Document review.
● Application form preparation assistance.
● Application coordination support.
● Administrative assistance.
● Relocation assistance.
● Appointment coordination.
● Translation coordination.
● Sworn translation coordination.
● Legalisation coordination.
● Apostille coordination.
● Insurance coordination.
● Educational admission support.
● Business and investment consultancy.
● Property-related administrative guidance.
● Post-arrival administrative assistance.
● Professional consultancy services.
● Other services confirmed in writing by the Company.
The exact services included in the Client’s package shall be determined by the applicable package description, quotation, invoice, proposal, service agreement, or written confirmation.
Any service not expressly included in the purchased package may require additional charges.
The Company does not issue:
● Visas.
● Residence permits.
● Government approvals.
● Immigration decisions.
● Embassy appointments.
● Consular decisions.
● University admissions.
● Work permits.
● Tax registrations.
● Property approvals.
● Any other government or third-party decision.
All final decisions remain with the relevant Spanish authority, embassy, consulate, ministry, immigration office, educational institution, bank, insurance provider, municipality, or other external organisation.
3. INDEPENDENT THIRD-PARTY SERVICE PROVIDERS
The Company may introduce, recommend, instruct, coordinate with, or facilitate communication with independent third-party providers, including:
● Licensed lawyers.
● Authorised legal professionals.
● Immigration representatives.
● Sworn translators.
● Universities.
● Educational institutions.
● Credential evaluation providers.
● Insurance providers.
● Government service providers.
● Apostille providers.
● Legalisation providers.
● Notaries.
● Courier companies.
● Banks.
● External consultants..
These third-party providers operate independently from AAA Business Consultancy and maintain their own:
● Professional fees.
● Government charges.
● Terms and conditions.
● Processing times.
● Documentation requirements.
● Professional obligations.
● Legal responsibilities.
The Company shall not be responsible for delays, errors, omissions, decisions, actions, service failures, or outcomes caused by an independent third-party provider, except where liability cannot legally be excluded.
Third-party fees are not included in the Company’s professional service fees unless expressly confirmed in writing in the applicable quotation, invoice, package description, or service agreement.
4. NO GUARANTEE OF APPROVAL
The Client acknowledges and agrees that:
● Visa approval is not guaranteed.
● Residency approval is not guaranteed.
● Embassy or consular approval is not guaranteed.
● Appointment availability is not guaranteed.
● University admission is not guaranteed.
● Government processing times are not guaranteed.
● Third-party service timelines are not guaranteed.
● Any estimated processing time is indicative only.
● Government requirements may change without prior notice.
● Immigration laws and policies may change without prior notice.
Any assessment, recommendation, opinion, success estimate, eligibility review, or professional guidance provided by the Company is based on the information and documents available at the time.
It does not constitute a promise, warranty, or guarantee of any particular outcome. Visa and residency decisions are made solely by the competent Spanish authorities.
5. CLIENT RESPONSIBILITIES
The Client agrees to:
1. Provide complete, accurate, current, and truthful information.
2. Provide authentic, valid, and legally obtained documents.
3. Disclose all relevant and material information, including:
○ Previous visa refusals.
○ Previous residency refusals.
○ Immigration violations.
○ Overstays.
○ Deportations.
○ Entry bans.
○ Criminal records.
○ Pending criminal proceedings.
○ Previous applications.
○ Employment changes.
○ Income changes.
○ Family changes.
○ Changes in nationality.
○ Changes in residency status.
○ Any other information that may affect eligibility.
4. Submit all requested documents within the required timeframe.
5. Respond promptly to requests from the Company.
6. Review all documents, forms, declarations, and information prepared for the Client before submission.
7. Inform the Company immediately of any incorrect, incomplete, or outdated information.
8. Follow the Company’s professional advice and reasonable instructions.
9. Attend all required appointments, interviews, biometric appointments, medical
appointments, and consular appointments.
10. Pay all applicable professional fees.11. Notify the Company immediately of any change in circumstances.
12. Maintain legal eligibility for the selected visa or residency pathway.
13. Authorise the Company to coordinate and manage the application from the commencement of the service until completion.
The Client remains responsible for the accuracy, truthfulness, validity, and authenticity of all personal information and documents submitted in their name.
The Company shall not be responsible for any refusal, delay, rejection, cancellation, or negative outcome caused by the Client’s failure to comply with these responsibilities.
6. CLIENT REVIEW AND APPROVAL OF DOCUMENTS
Before an application is submitted, the Client is responsible for reviewing all application forms, statements, declarations, and supporting documents prepared or coordinated by the Company.
The Client must immediately notify the Company of any incorrect, incomplete, misleading, or outdated information.
Where the Client confirms that the application documents are correct, the Company may rely on that confirmation.
The Client remains fully responsible for the truthfulness and authenticity of all information and supporting documents submitted in their name.
7. COMPANY RIGHT TO REFUSE, SUSPEND, OR TERMINATE SERVICES
The Company reserves the right to refuse, suspend, discontinue, or terminate services where it reasonably believes that:
● False information has been provided.
● Misleading information has been provided.
● Important information has been concealed.
● Fraudulent documentation has been provided.
● Documents have been altered, manipulated, or forged.
● The Client is requesting participation in an unlawful activity.
● The Client is acting dishonestly.
● The Client is abusive or threatening.
● The Client repeatedly fails to cooperate.
●The Client fails to provide required documents.
● The Client fails to make required payments.
● Continuing the service may breach applicable law or professional standards.
● The Client instructs the Company to proceed against the Company’s professional recommendation.
Where services are terminated because of the Client’s misconduct, non-cooperation, false information, fraudulent documents, non-payment, or breach of these Terms, fees already paid may become non-refundable.
Termination shall not affect any payment obligations, third-party charges, confidentiality obligations, or liabilities that arose before termination.
8. SERVICE AND PACKAGE STRUCTURE
The Company may provide the following service categories:
8.1 Consultations and Professional Case Assessments
Consultations and Professional Case Assessments are non-refundable once payment has been made, preparation has commenced, or the service has been delivered.
The exact deliverables shall be determined by the applicable package description, quotation, invoice, or written confirmation.
8.2 Spain Schengen Tourist Visa Package
The Spain Schengen Tourist Visa Package is strictly non-refundable once payment has been made and services have commenced.
8.3 End-to-End Application Processing Package
The End-to-End Application Processing Package may qualify for the Company’s 100% Professional Fee Refund Commitment, subject to all conditions stated in these Terms & Conditions.
The refund applies only to the eligible professional service fees paid directly to AAA Business
Consultancy. Translation fees, sworn translation fees, government fees (Tasa), visa fees, official
processing fees, and all other third-party fees and expenses are non-refundable, including
where such costs are included in the package price.
8.4 Relocation and Administrative Assistance Package
A separately purchased Relocation and Administrative Assistance Package is non-refundable once payment has been made and services have commenced.
Completed administrative and relocation services remain non-refundable.
8.5 Premium Package
The Premium Package may include End-to-End Application Processing services together with relocation and administrative assistance.
The Premium Package may qualify for the Company’s 100% Professional Fee Refund Commitment, subject to all conditions stated in these Terms & Conditions.
The refund applies only to the eligible professional service fees paid directly to AAA Business Consultancy. Translation fees, sworn translation fees, government fees (Tasa), visa fees, official processing fees, and all other third-party fees and expenses are non-refundable, including where such costs are included in the package price.
8.6 Package Descriptions
Package descriptions published on the Company’s website or provided through a quotation,
invoice, proposal, or service agreement form part of these Terms & Conditions.
Where there is a conflict between a general website description and a signed service agreement
or paid invoice, the signed service agreement or paid invoice shall apply to the specific Client.
The Company reserves the right to modify, update, replace, or discontinue packages for future clients.
Previously confirmed and paid services will remain subject to the terms accepted at the time of purchase unless otherwise agreed in writing.
9. FEES, VAT, AND PAYMENT
All professional service fees and package charges shall be payable according to the applicable quotation, invoice, package description, payment schedule, or service agreement.The applicable quotation, invoice, package description, or service agreement will specify the services, government fees (Tasa), translation services, and third-party costs included in the selected package.
Where Spain government application fees and sworn translation fees are expressly included in the End-to-End Application Processing Package or Premium Package, these costs will be paid or arranged by AAA Business Consultancy from the package amount. The Client will not be required to pay these included costs separately, subject to the scope and limits stated in the applicable quotation, invoice, or package description.
Government fees (Tasa), visa fees, official processing fees, translation fees, sworn translation fees, and third-party expenses included in the package are non-refundable once they have been paid, arranged, committed, or incurred.
The Company’s 100% Professional Fee Refund Commitment applies only to the eligible professional service fees paid directly to AAA Business Consultancy. It does not apply to government fees (Tasa), translation fees, sworn translation fees, or any third-party costs included in the package.
Any additional government fees (Tasa), translation services, third-party services, or external expenses that are not expressly included in the selected package shall remain payable by the Client.
All prices are exclusive of applicable VAT, currently 5%. VAT will be added to the final invoice where required by applicable UAE law.
The Company is not required to begin or continue services until the applicable package payment has been received.
The Company may suspend services where an invoice or any additional cost not included in the selected package remains unpaid.
Payment confirms the Client’s acceptance of:
● These Terms & Conditions.
● The Refund Policy.
● The Payment Policy.
● The Service Policy.
● The Privacy Policy.
● The applicable package description.
● The applicable invoice or service agreement.
10. PROFESSIONAL FEE REFUND
COMMITMENT
10.1 Eligible Packages
The Professional Fee Refund Commitment applies only to:
● The End-to-End Application Processing Package.
● The Premium Package.
It does not apply to:
● Professional Case Assessments.
● Spain Schengen Tourist Visa Packages.
● Standalone Relocation and Administrative Assistance Packages.
● Standalone sworn translation services.
10.2 Review Following the First Refusal
If an application prepared and coordinated by AAA Business Consultancy under an eligible
package is officially refused by the competent Spanish authorities, the Company will:
● Review the official refusal decision.
● Assess the reasons stated by the authority.
● Review the documents and information submitted.
● Determine whether the Client continues to meet the legal eligibility requirements.
● Determine whether the reasons for refusal can reasonably be addressed through a resubmission.
The Client must provide the Company with the complete official refusal decision and any related
correspondence received from the relevant authority.
10.3 One Complimentary Resubmission
Where the Company determines that the Client remains legally eligible and that the reasons for
refusal can reasonably be addressed, AAA Business Consultancy will prepare and coordinate
one complimentary resubmission without charging an additional Company professional service fee.
The complimentary resubmission may include:
● Reviewing the refusal decision.
● Updating the application strategy.
● Identifying additional or corrected supporting documents.
● Reviewing newly provided evidence.
● Updating application forms.
● Preparing the resubmission documents.
● Coordinating the resubmission process.
● Providing reasonable follow-up assistance.
10.4 100% Professional Fee Refund
If the complimentary resubmission is also officially refused by the competent Spanish authorities, AAA Business Consultancy will refund 100% of the eligible professional service fees paid directly to the Company, subject to all refund eligibility conditions stated in these
Terms & Conditions.
The refund applies only to professional service fees paid directly to AAA Business Consultancy for the eligible End-to-End Application Processing Package or Premium Package.
The refund does not include any government fee, third-party payment, or external expense.
The maximum refund shall not exceed the eligible professional service fees actually received by AAA Business Consultancy for the relevant package.
10.5 Conditions for Refund Eligibility
To qualify for the complimentary resubmission and the 100% Professional Fee Refund, the Client must:
● Have purchased an eligible package.
● Have paid the agreed professional service fees.
● Have fully cooperated throughout the application process.
● Have provided complete, accurate, and truthful information.
● Have disclosed all facts that may affect the application.
● Have provided authentic, valid, and legally obtained documents.
● Have submitted all requested documents within the required timeframe.
● Have followed the Company’s reasonable professional advice and instructions.
● Have attended all required appointments and interviews.
● Have attended all required biometric and medical appointments.
● Have satisfied the legal eligibility requirements for the selected visa or residency pathway.
● Have reviewed and approved all application documents before submission.
● Have provided the official refusal decisions for both applications.
● Have complied with these Terms & Conditions and the applicable service agreement.All refund eligibility conditions must be satisfied before a refund can be approved.
10.6 Circumstances That Void Refund Eligibility
The Professional Fee Refund Commitment will be void, and no refund shall be payable, where:
● False information was provided.
● Inaccurate information was provided.
● Misleading information was provided.
● Incomplete information was provided.
● Important information or material facts were concealed.
● Fraudulent documents were submitted.
● Forged documents were submitted.
● Documents were altered or manipulated.
● Required documents were not provided.
● Documents were not submitted within the required timeframe.
● The Client failed to provide sufficient supporting evidence requested by the Company.
● The Client did not satisfy the applicable legal eligibility requirements.
● The Client failed to cooperate.
● The Client failed to respond within the required or reasonable timeframe.
● The Client failed to attend a required appointment or interview.
● The Client failed to attend a biometric or medical appointment.
● The Client voluntarily withdrew, cancelled, or abandoned the application.
● The Client refused to proceed with the complimentary resubmission.
●The Client instructed the Company to submit an application against its professional recommendation.
● The Client submitted documents or information without the Company’s review.
● The Client or another representative changed or interfered with the application after it was prepared by the Company.
● The Client appointed another consultancy, representative, or lawyer without informing
● the Company where this affected the application.
● The refusal resulted from an undisclosed criminal record.
● The refusal resulted from an undisclosed security concern.
● The refusal resulted from an immigration violation, overstay, deportation, or entry ban.
● The refusal resulted from another material circumstance not disclosed before the service commenced.
● The Client’s personal, employment, financial, family, legal, or immigration circumstances changed.
● Immigration law, government policy, eligibility criteria, financial requirements,
● documentation requirements, or application procedures changed.
● The relevant visa or residency category was suspended, closed, withdrawn, or materially changed.
● The Client was no longer legally eligible for the resubmission.
● The application was approved, but the Client decided not to travel, relocate, or continue.
● An approval was later cancelled because of the Client’s actions, omissions, or changed circumstances.
● The Client breached these Terms & Conditions.
● The Client initiated a payment dispute or chargeback without first allowing the Company
a reasonable opportunity to review the matter.
11. NON-REFUNDABLE GOVERNMENT AND THIRD-PARTY COSTS
The following amounts are always non-refundable:
● Government application fees.
● Visa fees.
● Embassy fees.
● Consular fees.
● Immigration fees.
● Official processing fees.
● Appointment fees.
● Sworn translation fees.
● Lawyer fees.
● Legal representation fees.
● Administrative appeal fees.
● Judicial appeal fees.
● Court fees.
● Courier and delivery charges.
● Any other third-party expense incurred on behalf of the Client.
These amounts are paid to or incurred through independent external providers or government authorities and cannot be recovered by AAA Business Consultancy.
12. REFUND REQUEST AND PROCESSING
A refund request must be submitted in writing to:
client@aaabusinessconsultancy.com
The refund request must include:
● The Client’s full name.
● The Client’s invoice or reference number.
● The official refusal decision for the original application.
● The official refusal decision for the complimentary resubmission.
● Any additional documents reasonably required to verify refund eligibility.
The Company will review:
● The Client’s service file.
● Payment records.
● Communication history.
● Submitted documents.
● Application records.
● Compliance with these Terms & Conditions.
Where a refund is approved:
● The refund will be processed within 30 business days after all eligibility conditions and
supporting documents have been verified.
● The refund will be issued through the original payment method whenever reasonably
possible.
● Where the original payment method is unavailable, the Company may request verified
bank details or another suitable payment method.
The Company shall not be responsible for delays caused by banks, card providers, payment processors, international transfer procedures, compliance reviews or other matters outside the Company’s control.
13. CASE INACTIVITY
If the Client fails to respond, provide documents, make required payments, or cooperate for a prolonged period, the Company may:
● Place the case on hold.
● Classify the case as inactive.
● Suspend services.
● Close the Client’s file.
● Require updated documents.
● Require a new assessment.
● Charge a reasonable reactivation fee.
A case closed because of Client inactivity may not qualify for a refund.
The Client remains responsible for monitoring:
● Document expiry dates.
● Application deadlines.
● Appointment requirements.
● Changes in personal circumstances.
● Messages and requests from the Company.
14. APPLICATION DEADLINES AND
PROCESSING TIMES
Any timeline provided by the Company is an estimate only.
Processing times may be affected by:
● Embassy or consular availability.
● Government processing delays.
● Appointment shortages.
● Public holidays.
● Additional document requests.
● Background checks.
● Security checks.
● Changes in law or government policy.
● Technical problems.
● Third-party delays.
● Client response times.
● Document legalisation times.
● Translation processing times.
15. COMMUNICATION POLICY
The Company may communicate with the Client through:
● Email.
● WhatsApp.
● Telephone.
● SMS.
● Video conferencing platforms.
● The Company’s CRM.
● The Client portal.
● Other official communication channels.
The Client is responsible for providing accurate contact details and monitoring all
communication channels.
The Company shall not be responsible for missed communications caused by:
● Incorrect contact information.
● Inactive email addresses.
● Spam or junk-mail filtering.
● Blocked telephone numbers.
● Internet problems.
● Failure to check messages.
● Failure to notify the Company of changed contact details.
Electronic communications may be retained as part of the Client’s service record.
16. CLIENT PORTAL AND ACCOUNT SECURITY
Where the Company provides access to a client portal, CRM, or online account, the Client must:
● Keep login credentials confidential.
● Use accurate account information.
● Notify the Company of suspected unauthorized access.
● Avoid sharing access with unauthorized persons.
● Use the portal only for lawful purposes.
The Company may temporarily suspend or restrict access where it reasonably believes there is:
● Unauthorized access.
● A security risk.
● Fraudulent activity.
● Misuse of the portal.
● A breach of these Terms.
17. THIRD-PARTY PLATFORMS AND INTEGRATIONS
The Company may use or integrate with third-party services, including:
● Facebook.
● Instagram.
● Messenger.
● WhatsApp Business API.
● Zoom.
● Email platforms.
● Payment processors.
● Cloud-storage providers.
● Customer relationship management systems.
● Other communication and technology platforms.
The use of those platforms may also be governed by the terms and privacy policies of the relevant third-party provider.
The Company shall not be responsible for third-party platform outages, account restrictions, API changes, data-delivery failures, service interruptions, or other issues outside the Company’s
reasonable control.
18. LIMITATION OF LIABILITY
AAA Business Consultancy shall not be responsible for:
● Visa refusals.
● Residency refusals.
● Government decisions or delays.
● Appointment shortages.
● Changes in immigration law or policy.
● Embassy or consular actions.
● Third-party failures.
● Loss of travel bookings.
● Loss of accommodation payments.
● Loss of employment.
● Loss of educational opportunities.
● Loss of profit.
● Business interruption.
● Indirect or consequential losses.
● Events outside the Company’s reasonable control.
To the maximum extent permitted by UAE law, the Company’s liability shall not exceed the professional service fees paid directly to AAA Business Consultancy for the relevant service.
This clause does not affect the Company’s 100% Professional Fee Refund Commitment or any liability that cannot legally be excluded.
19. CLIENT INDEMNITY
To the extent permitted by applicable law, the Client agrees to indemnify the Company against losses, claims, penalties, costs, or liabilities resulting from:
● False information provided by the Client.
● Fraudulent or forged documents.
● Undisclosed material information.
● Unlawful instructions.
● Breach of these Terms.
● Misuse of the Company’s documents or services.
● Claims arising from documents or information supplied by the Client.
This provision shall not apply to the extent that a loss was directly caused by the Company’s
proven fraud or wilful misconduct.
20. FORCE MAJEURE
The Company shall not be responsible for any delay, interruption, or failure to perform services caused by circumstances outside its reasonable control, including:
● Changes in immigration law.
● Changes in government policy.
● Embassy or consular closures.
● Government system failures.
● Appointment-system failures.
● Natural disasters.
● War or armed conflict.
● Political unrest.
● Public health emergencies.
● Strikes.
● Internet failures.
● Telecommunications failures.
● Cybersecurity incidents.
● Power failures.
● Third-party service interruptions.
● Travel restrictions.
● Events affecting government authorities or external providers.
The Company may suspend, delay, or adjust services during a force majeure event.
21. SEVERABILITY
If any clause is found invalid or unenforceable, the remaining clauses shall remain fully valid.
The Company shall remain fully protected under all remaining provisions.
22. CHANGES TO SERVICES, PRICES, AND TERMS
AAA Business Consultancy may update its future prices, packages, services, policies, website content, and Terms & Conditions.
Any changes will apply from the stated effective date and will not affect services already purchased, unless required by law or agreed in writing.
23. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by the laws of the United Arab Emirates.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of the United Arab Emirates.
24. ENTIRE AGREEMENT
These Terms & Conditions, together with the applicable:
● Quotation.
● Invoice.
● Package description.
● Service agreement.
● Privacy Policy.
● Written confirmation.
● Payment schedule.
constitute the agreement between the Company and the Client concerning the purchased service.
No verbal statement, marketing communication, or informal message shall amend the agreement unless confirmed in writing by an authorised representative of the Company.
25. META API DATA PRIVACY POLICY
Legal Policies for Meta API Approval
This Privacy Policy applies to the Company’s use of Facebook Login, Messenger, Instagram
Graph API, WhatsApp Business API, and other authorised Meta platform integrations.
This policy is publicly available for Meta App Review and governs how Meta Platform data is collected, used, stored, and deleted through the Company’s CRM and related platforms.
25.1 Privacy Policy
At AAA Business Consultancy, accessible through our relocation and CRM portals, one of our main priorities is the privacy of our visitors, clients, and platform users.
This Privacy Policy explains the types of information collected and recorded by AAA Business
Consultancy and how that information is used, particularly in connection with Meta APIs, including Facebook Login, Messenger, Instagram Graph API, and WhatsApp Business API.
For questions or further information regarding this Privacy Policy, please contact:
info@aaabusinessconsultancy.com
25.2 Information We Collect
We collect information necessary to provide immigration, relocation, communication, and case-management services.
This may include:
Personal Identifiable Information.
● Full name.
● Email address.
● Telephone number.
● Nationality.
● Passport information.
● Proof of income.
● Employment information.
● Background-check documentation.
● Visa and residency documents.
● Other information relating to an immigration or relocation application.
Meta API Data
When authorised users connect Meta accounts, Facebook Pages, Instagram Business Accounts, Messenger accounts, or WhatsApp Business services to the Company’s CRM, we may collect or process:
● Public profile names.
● Profile pictures.
● User IDs.
● Page IDs.
● Instagram Business Account information.
● Direct Message threads.
● Chat messages.
● Comments.
● Communication logs.
● Lead information submitted through Meta platforms.
● Meta Page metadata.
● Information necessary to configure webhook subscriptions.
● Access tokens and connection information required to maintain authorised integrations.
We collect and process Meta Platform data only where access has been authorised through the relevant Meta account or platform permission
25.3 How We Use Information
We use collected information for the following purposes:
Lead Ingestion and Case Management
To automatically import enquiries and leads received through Facebook, Instagram, Messenger,
WhatsApp, and related Meta platforms into the Company’s CRM.
Consolidated Social Inbox
To centralise WhatsApp, Facebook, Instagram, and Messenger communications so authorised
Company representatives can respond to visa, residency, relocation, and consultancy enquiries through a single system.
Visa and Residency Application Processing
To manage Client documents, verification stages, consultations, assessments, and application processes relating to services such as:
● Digital Nomad Visas.
● Non-Lucrative Visas.
● Student Visas.
● Family Reunification.
● Tourist Visas.
● Sworn Translations.
● Relocation assistance.
● Other immigration or residency services.
Notification Services
To notify Clients and Users regarding:
● Case-status updates.
● Document requests.
● Appointment reminders.
● Consultation bookings.
● Invoice requests.
● Payment confirmations.
● Application updates.
● Service-related communications.
Account and Integration Management
To connect, maintain, authenticate, and manage authorised Meta platform integrations within the Company’s CRM.
25.4 Data Sharing and Security
AAA Business Consultancy does not sell, trade, or rent personal information or Meta Platform data to advertisers or unrelated third parties.
Information may be shared only where necessary to:
● Provide the requested service.
● Process an immigration or relocation matter.
● Coordinate with an authorised third-party professional.
● Comply with legal obligations.
● Respond to a competent authority.
● Protect the Company, its Clients, or platform users.
● Maintain the security and operation of the CRM.
The Company implements reasonable administrative, technical, and physical safeguards to protect personal data and Meta Platform data.
These measures include:
● Encryption of network communications through HTTPS/SSL.
● Secured cloud-based infrastructure.
● Restricted access to databases and stored information.
● Role-based access controls.
● User access permissions.
● Access restrictions for Super Administrators, Managers, Agents, Finance personnel, and other authorised users.
● Secure management of platform credentials and access tokens.
● Reasonable monitoring for unauthorised access or security incidents.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
25.5 Data Retention
Meta Platform data is retained only for as long as reasonably necessary to:
● Provide active communication services.
● Manage Client enquiries.
● Maintain the CRM.
● Complete an active Client matter.
● Meet legal, accounting, security, or regulatory obligations.
● Resolve disputes.
●Enforce applicable agreements.
When information is no longer required for these purposes, it may be securely deleted or anonymised.
25.6 Disconnecting Meta Accounts
Authorised users may disconnect their Facebook, Instagram, Messenger, or WhatsApp
integrations from the Company’s CRM integration panel.
Disconnecting an integration will:
● Stop future data synchronisation.
● Remove or invalidate the relevant access tokens where technically supported.
● Prevent the CRM from continuing to access the disconnected account through that authorisation.
Disconnecting an account does not automatically delete historical data that must be retained for
legal, security, accounting, or active case-management purposes.
25.7 Data Deletion and Erasure Requests
Users may request the deletion of their personal data, Meta Platform data, and communication records stored by the Company.
Data-deletion requests must be submitted to:
client@aaabusinessconsultancy.com
The request should include sufficient information to identify the relevant account or records.
The Company will review and process valid deletion requests within 14 business days, subject to:
● Legal retention obligations.
● Active disputes.
● Fraud-prevention requirements.
● Accounting obligations.
● Government requirements.
● Active Client matters.
● Other lawful reasons requiring continued retention.
Where information cannot immediately be deleted because of a legal or contractual obligation, the Company may restrict its use until deletion becomes legally permissible.
26. Meta API Data Privacy & User Terms
Legal Policies for Meta API Approval (AAA Business Consultancy) For Meta App Review
(Facebook Login, Instagram Graph API, WhatsApp Business API), you must host these
documents on a public website (e.g., https://aaaconsultancy.com/privacy-policy or a public
GitHub Pages page) and provide the links in the Meta Developer Console.
● PRIVACY POLICY
Last Updated: August 1st, 2026
At AAA Business Consultancy, accessible from our relocation and CRM portals, one of our main
priorities is the privacy of our visitors and clients. This Privacy Policy document contains types of information that is collected and recorded by AAA Business Consultancy and how we use it, particularly concerning our integration with Meta APIs (Facebook Login, Messenger, and Instagram Graph API). If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@aaabusinessconsultancy.com
A. Information We Collect
We collect information to provide better services to all our immigration and relocation clients.
This includes:
Personal Identifiable Information: Name, email address, phone number, nationality, and documentation relating to visa applications (such as passports, proof of income, and background checks). Meta API Data (when authorized): If you connect your Meta accounts (Facebook Page, Instagram Business Account, or WhatsApp Business) to our CRM: Public profile details (Name, Profile Picture, User ID). Direct Message (DM) threads, chat messages, comments, and communication logs sent to your connected accounts. Meta page metadata necessary to configure webhook subscriptions.
B. How We Use Your Information
We use the collected information for the following purposes: Lead Ingestion & Case Management: To automatically import inquiry leads from social media platforms into the CRM.
Consolidated Social Inbox: To centralize communication channels (WhatsApp, Facebook, Instagram DMs) so our relocation agents can respond to your visa queries from a single dashboard. Visa Application Processing: To manage your documents, verification stages, and consultations for Digital Nomad Visas (DNV), Non-Lucrative Visas, Sworn Translations, etc.
Notification Services: To alert clients of updates regarding their case status, invoice requests, or appointments.
C. Data Sharing & Security
We do not sell, trade, or rent user personal data to third parties. We implement secure industry-standard administrative, technical, and physical measures to safeguard user data: All network communication is encrypted over HTTPS/SS Database assets, user profile values, and credentials are protected on secured backend cloud networks. Access control is restricted through dynamic role-based permissions (Super Admin, Manager, Agent, Finance).
D. Data Retention and Deletion (Meta Platform Data)
We retain Meta Platform data only as long as necessary to provide active communication services in our CRM. User-Initiated Deletion: You can disconnect your Facebook, Instagram, or WhatsApp accounts from our Integrations panel at any time. Disconnecting will immediately halt further data sync and remove associated access tokens. Data Erasure Requests: If you wish to request the complete deletion of your personal data and message logs stored in our database,
please submit a request to client@aaabusinessconsultancy.com We will process and purge your data within 14 business days.
● TERMS OF SERVICE
Last Updated: August 1st, 2026
Welcome to the relocation portal of AAA Business Consultancy (“Service” “we”,, “our” , “us”). These Terms of Service (“Terms”) govern your use of our CRM software, customer portal, and related immigration assistance platforms.
By accessing our portal, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our services.
A.Scope of Services
AAA Business Consultancy provides administrative support, document translation coordinates, application cycle management, and consulting services for relocation to Spain (including Spanish Digital Nomad Visa, Non-Lucrative Visa, Student Visa, and appeal support). No Legal Representation Guarantee: While we assist with paperwork compilation, submission guides, and sworn translation alignments, the final visa/residency approval is determined solely by the Ministry of Foreign Affairs, Consulates, or UGE of Spain.
B. User Registration and Account Security
You must provide accurate, current, and complete information during lead intake or client onboarding. You are responsible for safeguarding the credentials of your client portal. Any activity under your account is your responsibility. If we detect unauthorized access or security breaches (such as device fingerprint anomalies), we reserve the right to temporarily freeze access to protect client data.
C. Third-Party Integrations (Meta APIs, WhatsApp)
Our CRM allows administrators to connect third-party platforms (like Facebook Pages, Instagram Business, and WhatsApp Business API) to organize inbound queries. Your integration and use of third-party platforms are governed by their respective Terms of Service and Privacy Policies (e.g., Meta Platform Terms and Developer Policies). We are not responsible for any service interruptions, API changes, or account restrictions caused by third-party platforms.
D. Billing, Refunds, and Commissions
All service fees and package invoices are due according to the specified billing timeline. Refund Policy: Refunds are subject to the case evaluation guidelines set forth in the individual client retainer. In the event of a visa rejection, appeal filing or partial refunds are evaluated strictly under the terms of the signed contract.
E. Termination of Use
We reserve the right to terminate or suspend access to our portal immediately, without prior notice or liability, for conduct that we believe violates these Terms, local regulations, or is harmful to other users of the Service. All prices are exclusive of applicable VAT (currently 5%). VAT will be added to the final invoice where required by applicable law.
Published by AAA Business Consultancy L.L.C.